Return & Exchange Rules

1.Time Limit

You may apply for returns or exchanges within 14 calendar days upon receipt of your order. Applications submitted after the deadline will not be accepted.

2.Basic Requirements (All terms must be met)

·Items must be brand new with no signs of wear, washing, stains, odors or abrasion.

·All original accessories including hang tags, outer packaging, dust bags and shoe boxes (for footwear) must be intact and complete.

·Products must not be altered, tailored or dyed manually. They should be free of perfume, cigarette smoke or any other odors that may affect resale.

·Customized products are not eligible for non-reason returns or exchanges. Returns and exchanges will only be accepted for damaged items during delivery or products with original quality defects.

3.Ineligible Cases for Returns & Exchanges

·Applications submitted beyond the 14-day return and exchange period.

·Missing or removed original hang tags, damaged packaging or incomplete accessories.

·Items with obvious use traces such as wear, washing, stains, pilling or residual odors.

·Intimate apparel including underwear, swimwear and socks (due to hygiene regulations).

·Discounted items, clearance products and final sale goods.

Notice: Parcels returned without prior approval from our customer service will be rejected directly by our warehouse.

4.Shipping Fee & Customs Regulations

·For issues caused by our side (product defects, incorrect items delivered): We will cover all round-trip shipping fees and relevant customs duties, and provide official return labels.

·For returns or exchanges due to personal reasons (wrong size, dislike of style, etc.): The buyer shall bear all international return shipping fees. Free return labels will not be provided. Customs duties and clearance fees incurred will be deducted from your refund.

·If the buyer refuses the parcel without valid reasons: Round-trip shipping fees, customs duties and all clearance charges will be deducted from the payment, and the remaining balance will be refunded via the original payment method.

5. Return & Exchange Process

To apply for a return, please send an email to: seeu2@moromoro.com.

Please note that returned goods must be sent to the designated address:Room 401, Building G, No. 62 Pusha Road, Liuyuebei Community, Henggang Subdistrict, Longgang District, Shenzhen

Once your return application is approved, we will send you the return label and inform you of the shipping guidelines and address. Any parcels returned without prior application will be refused.

For any questions about returns and exchanges, please feel free to email us at seeu2@moromoro.com.